Shipping & Returns
The aim is to be able to offer free shipping for everyone. Some locations are still very expensive to ship to. Boxes are light but bulky to ship and become expensive due to the share volume weight that the shipping companies calculate.
Creating a Hufvud Fedora takes anything from 4 - 9 days, depending on the details of the hat.
Your order will be place in a queue that is based on first-come-first-served. I would never accept payment for jumping the line.
Estimated Shipping times - Shipping with UPS Standard
North America: 5 - 7 business days
Europe: 3 - 5 business days
Asia Pacific: 5 - 7 business days
* Actual delivery times depends on the shipping company and the method of shipment
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply.
Returns & Alterations
I aim to hold a detailed conversation before an order is made to discuss every details of the hat. This ensures that returns are avoided and that any problems emerges.
Request a cancellation within 12 hours of purchase
If you are unsatisfied with the hat it can be returned if it has not been worn and the sweatband, and the rest of the hat, is still in its original condition, within 30 days of receiving the hat.
Shipping is covered by the buyer as well as any incurred tax & import charges.
Additional 25% of the sold price is charged for a restock fee and already paid shipping, taxes and import charges are not refundable.
Want to send a hat back for adjustments? Send an email to discuss at firstname.lastname@example.org. I will arrange for a return shipping label that must be covered by the buyer.